What is Chaiwala USA?

Chaiwala USA is a family-owned business that offers hand-blended organic tea, specializing in chai blends. Our teas reflect our Indian, African, and Middle Eastern heritage. We use high-quality ingredients sourced from around the world, and all of our blends are vegan, organic, and non-GMO.

Where do you source your ingredients?

Chaiwala USA is a family-owned business that offers hand-blended organic tea, specializing in chai blends. Our teas reflect our Indian, African, and Middle Eastern heritage. We use high-quality ingredients sourced from around the world, and all of our blends are vegan, organic, and non-GMO.

Are your teas organic and vegan?

Yes, all of our teas are organic, vegan, and non-GMO

What types of chai do you offer?

We offer a variety of chai blends, including:

  • Karak Chai: A bold breakfast chai with sweet cardamom.
  • Spice Chai: A traditional masala chai with ginger, clove, cardamom, cinnamon, and star anise.
  • Saffron Chai: A luxurious blend with saffron and cardamom.
  • Rose Chai (Gulabi Chai): A fragrant tea infused with rose petals and cardamom.

How should I prepare your chai blends?

We recommend boiling water with milk (or a dairy-free alternative) and steeping the chai blend for 3-5 minutes, depending on your taste preference. You can add sugar or sweeteners to taste.

Do you offer catering services?

Yes, we offer chai catering for events, including luxury weddings, corporate events, and intimate gatherings. We provide chai carts, microstations, and high tea setups with dessert pairings. You can inquire more about our services by filling out our inquiry form.

How do I place an order?

You can place an order directly on our website by browsing through our product catalog, adding items to your cart, and completing the checkout process. We accept various payment methods and use Shopify as our secure e-commerce platform.

What is your return policy?

We have a 30-day return policy. If you are unsatisfied with your purchase, the item must be returned in its original packaging, unopened, and unused. For more details, please refer to our refund policy.

How long will it take to receive my order?

Shipping times depend on your location. Typically, orders are processed within 2-3 business days, and delivery times vary based on the shipping method selected during checkout.

Can I track my order ?

Yes, once your order has been shipped, you will receive an email with tracking information.

Do you ship internationally ?

Currently, we only ship within the United States. International shipping may be available in the future—please check back for updates.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us at orders@thechaistore.comas soon as possible. We will do our best to accommodate your request, but modifications may not be possible once the order has been processed.

How can I contact customer support?

For any inquiries or support, you can contact us at orders@thechaistore.comor call us at+1.516.800.7110. We are happy to assist you with any questions or concerns.